COVID-19 Readiness updates

 

COVID-19 Readiness updates :

Polar Asia Pacific group of companies have implemented stringent measures to combat the on-going COVID-19 pandemic.

Polar Singapore office has implemented Work from Home (WFH) for all employees effective Tue – 7th Apr 2020 until 4th May 2020 as mandated by the authorities in Singapore. The arrangements will be reviewed and extended as necessary as advised by the authorities.

We have been approved by the authorities to continue providing essential support services including product, accessories and spare shipments, repair, calibration and maintenance of test equipment to customers in Singapore and across the Asia Pacific region.

Polar India office remains closed effective 25th Mar 2020 until 3rd May 2020 as mandated by the authorities in India due to complete lockdown. The arrangements will be reviewed and extended as necessary at the end of the lock down period as advised by the authorities.

Polar China and Polar Taiwan offices remain operational with our staff split into two teams and operating from office and home on alternate days of the week. These measures will remain in place until 30th Apr 2020 and extended as deemed necessary at the end of the period.

The health and safety of our staff members, customers and business partners is paramount in these circumstances, The management and staff of our group of companies have taken necessary measures to ensure the well-being of all parties. To minimise physical interaction with our customers and business partners, we have suspended all travel and customer visits until further notice. All our staff are reachable for service and support by email and phone and visits to customer sites will continue for critical service support in compliance with guidelines issued by the local authorities. We have also taken essential steps to ensure continuity of supply of products and services (including repairs and calibration) during the stringent lock down control measures implemented by authorities in various territories.

We are working closely with our principals and partners to maintain sufficient stocks of equipment, accessories and spare parts, necessary to provide service & support to customers around the region. Some delays are expected in delivery of our products and services due to the severe limitations on the global logistics supply chain. We wish to assure our customers that our business continuity plans are stress tested and robust to handle the ongoing crisis.

We seek your patience, understanding and support for any delays which are beyond our control. Together with your continued support we will overcome these unprecedented and very challenging times.